1. Eligibility for Returns

You may request a return if:

  • The item is unworn, unwashed, unused, and undamaged

  • Tags and original packaging are still attached

  • The request is made within 30 days of delivery

We do not accept returns for:

  • Items that are worn, washed, or altered

  • Clearance or final-sale items

  • Underwear or hygiene-sensitive items

2. How to Start a Return

Please email: [email protected]

Include the following details:

  • Order number

  • Item you want to return

  • Reason for return

  • Photos (required if the product is defective or damaged)

Our support team will respond with return instructions.

3. Return Shipping

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • For defective, damaged, or incorrect items, UagainstU will cover the return shipping cost

4. Refunds

Once we receive and inspect your returned item:

  • Refunds will be issued to your original payment method

  • Refund processing time: 5–10 business days

  • Shipping charges are not refunded

5. Exchanges

Exchanges are subject to product availability.
If the requested item is out of stock, we will issue a refund instead.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of delivery

  • Provide clear photos of the issue

We will replace the item or issue a full refund at no cost to you.

7. Order Cancellations

You may cancel your order before it has been shipped.
If the order has already been dispatched, the standard return process will apply.

8. Contact Us

For all return, refund, or exchange inquiries:
[email protected]